201*年酒店領(lǐng)班個(gè)人工作總結(jié)

201*年個(gè)人工作總結(jié)

緊張而忙碌的201*年即將就要結(jié)束了，回顧這一年來(lái)的工作，有許多的收獲和體會(huì)�？头坎康娜�體員工克服了重重困難，發(fā)揚(yáng)不怕苦、不怕累的精神，完成了飯店下達(dá)的營(yíng)業(yè)指標(biāo)。接待了世博論壇、等重要客人。作為領(lǐng)班每天認(rèn)真地完成上級(jí)布置的各項(xiàng)工作要求，做好客房衛(wèi)生檢查和員工工作督導(dǎo)，確�？头康募皶r(shí)出租，為飯店增加收入做出了盡自己的一份努力。

一、切實(shí)履實(shí)職責(zé)，完成上級(jí)交辦的各項(xiàng)工作：在工作中，我雖然只是充當(dāng)一名普通領(lǐng)班的角色，但我的工作絕不是查查房那么簡(jiǎn)單，如果將一間清潔的客房比作一件產(chǎn)品的話，其實(shí)我就好比是一個(gè)產(chǎn)品質(zhì)量檢查員。查房時(shí)嚴(yán)把質(zhì)量關(guān)，加強(qiáng)細(xì)節(jié)方面檢查力度，如地毯污跡、床下、柜下衛(wèi)生等容易疏忽的地方，堅(jiān)持當(dāng)班空房“一天一過(guò)”制度，及時(shí)發(fā)現(xiàn)存在問(wèn)題并及時(shí)解決，力爭(zhēng)將疏漏降到最低。

二、改變工作方法：部門新進(jìn)的員工做房速度較慢，且衛(wèi)生質(zhì)量差錯(cuò)較多，要求自己盡可能少一點(diǎn)抱怨，每個(gè)問(wèn)題都有落實(shí)。盡量做到事事落實(shí)到人，件件有反饋，我不是采取簡(jiǎn)單的責(zé)令其整改，而是詳細(xì)記錄在其工作單上，新員工幫助員工分析發(fā)生問(wèn)題的原因，找出解決問(wèn)題的方法，演示操作方法，如套枕套的技巧、鋪床技巧等避免類似問(wèn)題的重復(fù)出現(xiàn)。也是我今年工作較以前的一個(gè)改變。

三、協(xié)助主管提高員工對(duì)客服務(wù)質(zhì)量，強(qiáng)化服務(wù)意識(shí)；對(duì)員工服務(wù)質(zhì)量做好現(xiàn)場(chǎng)輔導(dǎo)工作，協(xié)同班組做好員工培訓(xùn)工作。督導(dǎo)落實(shí)情況，確保新員工掌握技能的同時(shí)，并且增強(qiáng)對(duì)客服務(wù)技能技巧。

四、做好服務(wù)工作的同時(shí)關(guān)心員工，做到團(tuán)結(jié)友愛(ài)、相互幫助、共同進(jìn)步。在日常工作中了解員工的個(gè)性，講話方式，身體狀況。避免因工作忙碌、身體狀況欠佳等情況產(chǎn)生厭煩的情緒從而影響工作，有時(shí)遇見(jiàn)員工感冒時(shí)主動(dòng)幫助她們鋪床等，使員工從思想放下包袱，從而認(rèn)真的投入到工作中。

201*年即將過(guò)去，我將會(huì)調(diào)整好心態(tài)迎接新的挑戰(zhàn)，我將一如繼往，為飯店的發(fā)展盡自己的一份綿薄之力。

擴(kuò)展閱讀：201*年酒店領(lǐng)班個(gè)人工作總結(jié)

201*年酒店領(lǐng)班個(gè)人工作總結(jié)

Individualjobsummedupinsecurity201*andbusywasabouttobeabouttoend201*,reviewtheworkthatcomesonethisyear,havealotofresultsandexperience.Thefacultyofguestroomministryovercameheavydifficulty,carryondonotfearpain,donotbeafraidoftiredspirit,achievedthebusinesstargetofrestaurantmakeknowntolowerlevels.Recievedworldrichitisforum,importanttowaitguest.Fulfiltheeachworkrequirementthatsuperiordecoratesseriouslyeverydayasforeman,dohospitableroomsanitationexaminationandstaffjobsuperintendanddirectorguide,ensureofguestroomrentintime,increasedincometomakeaneffortthatusesuphisforrestaurant.One,cogentwalkonsolidduty,thesuperiorthatfinishmakeseachworkthatdo:Inthejob,althoughIjustactasthepartofacommonforeman,butmyjobisnottocheckmaketheroundsofthewardsabsolutelysosimple,iftheguestroomassimilatetoacleannessthewordofaproduct,actuallyIamjustlikeisinspectorofqualityofaproduct.Fathertoclosequalitywhenmaketheroundsofthewards,strengthendetailrespecttoexaminestrength,ifcarpetsmear,bedfalls,theplaceoftheeasyneglectsuchasthesanitationbelowark,insisttobecome“ofclassemptyroompasses”systemoneday,discoverexistenceproblemintimeandsolveintime,strivetofallcarelessomissionlowest.2,changejobmethod:Sectionalingoingemployeemakesroomcareerslower,andwholesomequalityerrorismore,himrequirementcomplainsabitlesserasfaraspossible,everyproblemhasfulfil.Accomplishateveryturntofulfilapersonasfaraspossible,havefeedback,Iamnottoadoptinstructitssimplytorectifyandreform,recordindetailhowevergoupinitsworksheet,analyseofworkpointofthememberthatnewemployeeishelpedproducestheaccountoftheproblem,findoutthemethodthatsolvesaproblem,demonstrateoperationmethod,ifcoverskilloftheskillofthepillowcase,makethebed,waitavoidsimilarproblemrepeatappear.AlsobeIworkthisyearrelativelyachangepreviously.3,assistadirectortoraiseemployeetoservequalitytotheguest,aggrandizementservesconsciousness;Toemployeeservicequalitydoesgoodspottocoachthejob,incoordinationteamandgroupdoesgoodemployeetogroomthejob.Superintendanddirectorguidesfulfilaffectioncondition,ensurenewemployeemastersskillwhile,andenhanceskillofpairofskillofcustomerserviceWu.4,dogoodserviveroutinewhilecarestaff,achieveunitivefriendlyaffection,mutualhelp,collectiveprogress.Thepersonalityofemployeeunderstandsinroutine,speakingmeans,bodystate.Becausestateofworkingbusiness,bodyowesthecircumstancesuchasbeautifultoproducecheesedmoodtoaffecttheworkthereby,avoid,whenencounteringemployeetocatchacoldsometimeshelptheirmakethebedactivelywait,makeemployeedropsaloadfromthethought,admittobethrowninthejobreallythereby.Wasabouttogo201*,Iwilladjustgoodintentionconditiontomeetnewchallenge,mygeneralisgonetolikeafterwards,thedevelopmentthatisrestaurantusesuphisone’spygmyeffort.

FM201*|PES201*|FIFA

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