餐飲部年度工作總結(jié)范文

餐飲部年度工作總結(jié)范文

Mealindustryenvironmentisquiteatpresentaustere,howtodowellmanage,mealministryfallsintherightleaderofthehotel,fulfilahoteltomanageintheroundcontractplan,witheconomyconstructionisacenter,aggrandizementmanagement,agreeupanddown,makemealministryisinmeallineofbusinessisstagnant,andcontractbelowthecasewithserioustask,advancesteadily,gainedbettereconomicbenefitsandsocialbenefit,sumupmainjobasfollowsnow:One,infinishedstateofeacheconomicnorms:＿of＿of＿of＿of＿ofannualimplementationbusinessincomeyuan,the＿of＿of＿＿＿thanlastyearyuan,＿of＿of＿ofgrowth＿＿yuan,％of＿ofincreaserate＿,＿of＿of＿of＿ofoperatingcosts＿yuan,thanlastyearthe＿of＿of＿＿＿ofthecorrespondingperiodyuan,increase＿of＿of＿＿＿yuan,％of＿ofincrementrate＿,integratedgrossprofitleads＿＿％,thanthe＿＿％lastyear,rise(ordrop)＿＿％,operatingexpensesis＿of＿of＿＿＿yuan,thanlastyearthe＿of＿of＿＿＿ofthecorrespondingperiodyuan,increase(ordrop)＿of＿of＿＿＿yuan,increase(ordrop)％ofthe＿thatlead＿,annualfinishs＿of＿of＿oftask＿＿actuallyyuan,overfulfil＿of＿of＿＿＿yuan,(normhandsinyearoftasktobe3.8millionyuan).2,themainworkthatcompletesthisyear:(one)fulfilahoteltomanagecontractplan,perfectdrivedistributesasystem,arousetheenthusiasmofemployee.Thisyear,mealministrynormhandsinthetaskofthehoteltobe3.8millionyuan,compare3.2millionyuanoflastyear,rise600thousandyuan,ascendantrateis19％.Finishthejobforbetterland,mealdepartmentleadermadeinternalmanagementplanandbenefitsalarydistributeprogram,whatwaitforarespectaccordingtointensityofbranch,post,technology,skill,laborisdifferent,decomposeeconomicnormstoeachbranchdoors,checkandratifytheturnoverofeachbranchdoor,manufacturerateoftheforehead,costspecifiedamount,grossprofit,businessaccountingofmonthbymonth,abovequotadeductapercentagefromasumofmoney,energy-savingincreaseaward,reflectedtheprincipleofthetaskandbenefitsalarylinkupwithadequately,maketheyproducerespectiveadvantage,cantryeverymeans,dowellmanage,broughttheactiveinitiativeofemployeeintoplay.Thisyear＿of＿of＿of＿ofincomeofmonthofaveragepercapitayuan,thanlastyearthe＿of＿＿＿ofthecorrespondingperiodyuan,increased＿＿＿yuan,increaserateis＿＿％.(2)catchverynormativemanaging.Aggrandizementcoordinatesarelation,risetorecieveabilityintegratedly.1.Perfectadministration,themassthatbymealministrymanagerofdoorofleader,branchformsrunsagroup,annualproducedeffectadequately,thegroupdividestheworkalready,cooperation,bygoupandfall,layeruponlayerimplementadministrativesystem,oneclassisresponsibletooneclass,executepunishtomanagingbenefittohaveaward,improvedintegralqualityoftheleader,makesupervisetheworkrelativelysuccess.2.Perfecttheconferencesystemofmealministry.Theconferenceincludestosumupmeeting,quartertosumupbattalionofmeeting,everymenstruationtoanalysemeeting,weeklyregularmeeting,dailyself-criticismendoftheyearthemeetingaftertheclassbeforemeeting,class,financialsupervisorycustomsofficerismeeting,wholesomesafeexaminationmeeting,asaresultofthesystemperfect,conferencequalityrose,rankinginstructiongetsbefulfillingedintimeexecutive.3.BuildmanufactureappraiseQingDynastysuppliessupervisorysystem.Fallforutmostbottomappraiseclearbreed,itisgoodtocoordinateeachbranchdoortodomanufacturesupplythejob,everydayexaminationofearly,midday,latecitymanufacturessupplycaseofappraiseQingDynasty,settothebreedwhencityappraiseQingDynastyonlypoorrecord,checkchecktoconcernedbranchdooratthesameFM201*|PES201*|FIFA

time,askadministratorsigns,inordertodistinguishresponsibility.Afterthesystemisbuilt,yuanLeieverycityappraiseisclear5,thephenomenonof6dishtypealreadymadethehistory,manufacturenowsupplyacircumstancetoalreadywasinnormalization.4.Reinforceharmoniousconcern.Hoteldivisionoflaborisfine,linkismuch,ofajobfinish,hangonisdepartmentaltheharmoniouscollaborationbetweenthedoor,emphasizerepeatedlyonweeklyregularmeeting,occurrenceproblem,mutualblameisnotgottenbetweenthebranch,pushevade,wanttodaretoadmitone’smistake,discoverthevirtueoftheothersidemore,dowellharmonious,reducedpastpresencegreatlythisyearafewbeoutoflineincongruousphenomenon.5.Risetorecieveabilityintegratedly.Thisyear,catchgoodservicestandardintheround,givecharactertomeasure,makerecieveabilitytorisegreatly.Havingdoingingbanquetofofallkindsmassorganizations,bender,weddingbreakfast,buffet,meetingwhileeatisrecieved,oftheeachtypepartythatstillhasbecomeseniorleaderandeachbigcompany,publichouserecieve,ifrecievedpresidentofnationofmanyforeigncountries,dynast,premieranddiplomaticcorps,leaderofclassofcentralministriesandcommissions,governor,commander,armycommander,mayorleads;3month18daysetclatecityrecievesbanquetofunitdinnercustomer,marriagetowaitordermealinall165banquet,themonthofrecordhigh;9thatstartspracticetoordermeattotalplacetocountwithLeiday29daysofevening,recievemarriagebanquetinall75banquet,achievetherecordhighthattotalbanquetofbanquetofhistoricalpuremarriagecounts.Asaresultoftheenvironmentbeautiful,pricereasonable,flavourgoluptious,serviceishigh-class,makeguestgladandLei,satisfactoryandreturn.(3)developmanage,developmentisaddedreceivechannel,enlargebusinessincome.Beinthisyearmeallineofbusinessisstagnant,belowthecasethatthebusinessmakeshard,mealdepartmentleaderoftenhasmarketresearch,domanagementanalysis,ceaselessexploration,boldcountervailtries,brilliantanddecision-making,takeoneselfmanagementapproach.Thefirst,doesannualoffermanagementitem6:?ofErofblindHaoofsunlightofof⑶ofcurtainofQiofcoffinofseparateofcliffof⒂ofceaseofQiofarticleofbeaddictedtoofOof⒑ofofErofofcalamityoflowing⒆o(hù)fcalamitycoercejustof?ofofschoolofsteeloffileofǔofCouofofof⒉ostrichthe2nd,beginanaffiliationactivity,houseofcenterofmealministryandguestroomministry,sauna,teaartcooperateseachother,ifguestblocksconsumptiontobeabletobeenjoyedbyaccommodation,promotemanagement;jointly85loseprivilege,saunacentersendseatprofessionalwork,toteaarthouseofferssweetteabeautytonod.The3rd,annualdevelopssalespromotionactivity8times,perchofCaliforniaofguestoffulfilyieldingbenefiteveryayuan,honouredguestroomavoidslowermostconsumption,beneficialofindulgencedishtypefeedsthehome,every15yuan.Activityofactivityofexcellentservicemonth,civilizedandcourteousmonth,promoteactivityhavingrewardtowait.The4th,businessministryandmanufactureministry,consumeneedaccordingtothemarket,rolloutnewcourse,doteverymonthsregularly18.Annualrollsoutthenewcoursesuchassoupofthousandagedchelonianinallmany200,enlargebusinessincomemanyyuan100,thehotelcarriesaseriesofmanagementactivities,rosefamousdegree,gainedgoodeconomicbenefitsandsocialbenefit.(4)completeapublicrelations,striveformoreturningroundguest.MealdepartmentleaderregardsLeiofamainjobastocatchpublicrelations,onsizeconference,oftenengraftpublicrelationsconsciousnessandknowledge.Businessdepartmentstaffenrichsfloorandclienttocommunicatewhenflourishingfield,orderdishes,seektheirpreciousopinionwithdifferentform.Meetholiday,totherelationdoorphonegreeting,belike,givemid-autumnmooncake,calendargivingfree,sendNewYearcardtowait.Passeverybody’seffort,levelofpublicrelationsofmealFM201*|PES201*|FIFA

ministrywholerosethisyear,latertheguestincreasessomewhatthaninformeryears.(5)enhanceemployeebenefitconsciousness,strengthencostcontrol,managingexpensesexpenses.Mealministryleadstheimportancethatoftenemphasizescostcontrol,managingcost,enhancedthebenefitconsciousnessofemployee,askemployeeFuZhiacts.Perfectconcernedsystematthesametime,makeclearresponsibility,gostrengtheningcontrolaccordingto*system.Annualwasperfected“expensesexpensessets“,“rawmaterialcloses,pay,putasystem“,“jamflawsystem“,“rawmaterialisreasonableusesystem“,“officethingsisgottenwiththesystem“,“articleexplainbuyasystem“,“financeaffairs.Thisyearfacultyalreadythemanagingconventionwithgoodnurturance,adduptosleavetoshutwaterpull,oilypull,gaspull,reportpull,discoverywastesaphenomenon,checkintime.Additional,managerofmealdepartmentleader,MinistryofSupplyhasmarketresearchregularly,mastertrendsofmarketpricecase,adjustthestockpriceofrawmaterialintime.ThesoupofthousandagedchelonianthatOctoberportionrollsout,yuanLeiisreplenishonr’sstockofsemi-manufacturedgoodsofacompletesetof,toreducecost,leihiminsteadenterschelonianafter,oneselfarecooked,leiofnearly2months,economiccostmorethan30000yuan.(6)doworkofgoodpoliticsthought,ofstimulativeeconomicbenefitsrise.Mealministryproducespartyorganizationandtheeffectthatlabourunionorganizesadequately,careemployee,arouseaffection,enhancecohesiveaffinity.1.ConstituentstaffplaysYangCheng97yearscontestoftechnologyofoutstandingchef,outstandingclerk,enterapublichouseballgameofmatchoftrack-and-fieldmeeting,calligraphy,skillmatch,chessmatch,ping-pong.Attendahoteltohelpdeficientaiduptostrandcontributoryactivity,3wordsofstudy“classics“activity,learnEnglish50activities.Ineachmatchactivity,obtainbetterresult,beinamongthemthetrack-and-fieldmeetingofthehotel,picktake36gold,silvermedal.2.Annualcadredoorholdsknowledgeofskillofcivilizedandcourteousmonthtograbanswerthematch,ball,cardhelpstheentertainmentactivitysuchasOK9times,springouting1,gooutvisitingstudy13,eachtypeinformaldiscussion5,thewomanismet2times,avisittotheparentsorschoolchildrenoryoungworkers6,visitpatient20times.Carryallsortsofactivities,makeemployeeformedtohavedeeploveforahotel,whatsolidarityexertsoneselfispowerfulandcollective,employeethoughtmoralcharacterisgood,achievementofannualnotpocketthemoneyonepicksuphas8times,employeeprocessionissteady,amountofgoingfromplacetoplaceissmall,thisyearmonthallpersonnelflowcapacitymakesanappointmentwith5people.(7)perfectlaborismixedwithindustrysystemgroomsystem,improveemployeequality.1.Strictlaborusesindustrysystem,newemployeeofmealdepartmentinviteapplicationsforajob,accordwithacondition,enrollonlyoutstandingpeople,donotaccordwithacondition,uniformrejection,donottellfeelings,assurehiredquality.Inthemeantime,betweenstaffofrankingleaderdevelopment,digatalent,enrichateamceaselessly,makeanon-the-spotinvestigationthroughrelapsing,annualpromotesaminister6people,foreman8people.Tooffendingtheemployeethatthehotelprovides,giveprioritytoinordertoteach,torefusetomendone’swaysdespiteofrepeatedadmonitionperson,undertakecondemnatorydismissanemployee,annualcoexistpenalizesemployee11people.Becausefatigueemploysthestrictsexoflabour,employeequalityishigher,handleaffairsefficiencyrisesgreatly.2.Perfectgroomsystem.Getexpectantresulttomakegroom,mealdepartmentleadergroomsclearlyabovealltheguidingideologythatshouldhave“oftimelinessof“of“purposesex,“practical“,“.Next,heldwatertogroomgroup,wastomakerepeatedlygroomplan,taketheoryandrealphasecouple,withoftenleadingnewway,undertakegroominggroupbygroupininstallment.Forexample,mensalmanagementgrooms,FM201*|PES201*|FIFA

safesanitationgrooms;biweeklysalespromotiongrooms,skillofserviceknowledge,servicegroomsetc.Again4,undertakeassessingregularly,annualbegins“topromotemanual“,“toservestandardofWuofcustomerserviceofconsultofknowledge,skill“,““ofknowledgeofgovernmentofhotelof“,“,“manufacturesEnglishof“ofprofessionalknowledgeofsalespromotionofquality“,“,“50“,“iscourteousdiction.(8)takefoodsanitationseriously,catchverysafefireprevention.1.Takefoodsanitationseriously,perfectsystemofpostresponsibilityofeachfoodsanitation,establishwholesomeinspectionteam,separatepersonofsectionalsanitationresponsibilityclearlyeach,madethesystemthatappraisethroughcomparisonofdayexamination,week,monthsumsup,beganredflagofgoingfromplacetoplacetosurpassanactivityunexpectedly,thebranchdoorthatmakesgoodtosanitationgivesaward,thebranchdoorofwholesomedifferenceisbuckledaccordinglypunish.Asaresultoftheeffortoffaculty,annualdidnotdiscoverthetoxicaccidentthatdeterioratebecauseoffoodandcauses,theastralclasspublichousethatpassesbureauofthetourismthatvisittownsmoothlyyearcarefulandcountrycheck.2.Grabjobofverysafefireprevention,establishsafefirepreventiontoheadagroup,fulfilpersonofresponsibilityoffirepreventionofsafetyofeachbranchdoor,carryoutsafetyfirstseriously,preventthepolicythatgivepriorityto,makesystemofsafefireprevention,perfectmeasureofsafefireprevention,eachfloordeploysrespirator,constituentemployeewatchsfirepreventionkinescope,makepreventingfirearmmaterialfacttoholdgroom.Manufacturetheministrycleanslampblackpipelineregularly,thosewhohadmadeeachequipmentmaintainthejob.GroundLiministrycheckstheingoodconditionsexthatgasfurnacehasregularly,adoptsignificantmeasure,thosewhoensuredmealministryworkseachisnormalbeginthesafetywithbelongings,didnothappenwithLeithisyearanyaccidentofbeonfire.(9)accordingtoastralgradelevel,perfectestablishmentofhardwareformacompleteset,beautificationenvironment,stabilizedpassengersource,rosetomanageatmosphere.Annualincreasesestablishmenttoalwaysinvestmanyyuan300,bebasically:??ofheadofmotherofofザofhallof2LouNa,northdecorate,of5buildingscorridor,closetdecorate,theequipmentofcityofchaffydishoftheopenoffriendshipnightclub,thousandagedchelonianispurchasedetc,becauseservetheperfectformacompletesetofestablishment,attractednotlittlelaterguest.3,theproblemofexistence:1.Givequalityquantitytobestabilizednotquitesometimes,servingisslower.2.Theservicequalityofofficeareaisnotquitehighstill.3.Jobofguardagainsttheftstillisdonepoorlier,thephenomenonofoccurrencehavethingsstolen.4,thetentativeideaofnextyear:1.Improvemanufacturingquality,startatypeof10fasciadish.2.Seizetownofchaffydishofoldchelonianofnightclubofgoodfriendfriendship,chiliadmanage.3.Strengthenstandardmanagement,improveenterprisewholelevelofmanagementandservicequality.4.Openmealtointerlinkabranch.

FM201*|PES201*|FIFA

擴(kuò)展閱讀：餐飲部年度工作總結(jié)范文

餐飲部年度工作總結(jié)范文

目前餐飲行業(yè)環(huán)境相當(dāng)嚴(yán)峻,如何搞好經(jīng)營,餐飲部在酒店的正確領(lǐng)導(dǎo)下,全面落實(shí)酒店經(jīng)營承包方案,以經(jīng)濟(jì)建設(shè)為中心,強(qiáng)化管理,上下一致,使餐飲部在餐飲業(yè)不景氣,且承包任務(wù)重的情況下,穩(wěn)步前進(jìn),取得了較好的經(jīng)濟(jì)效益和社會效益,現(xiàn)將主要工作總結(jié)如下:一、各項(xiàng)經(jīng)濟(jì)指標(biāo)完成情況:

全年實(shí)現(xiàn)營業(yè)收入＿＿＿＿＿元,比去年的＿＿＿＿＿元,增長＿＿＿＿＿元,增長率＿＿％,營業(yè)成本＿＿＿＿＿元,比去年同期的＿＿＿＿＿元,增加＿＿＿＿＿元,增加率＿＿％,綜合毛利率＿＿％,比去年的＿＿％,上升（或下降）＿＿％,營業(yè)費(fèi)用為＿＿＿＿＿元,比去年同期的＿＿＿＿＿元,增加（或下降）＿＿＿＿＿元,增加（或下降）率＿＿％,全年實(shí)際完成任務(wù)＿＿＿＿＿元,超額完成＿＿＿＿＿元,（定額上交年任務(wù)為380萬元）。二、今年完成的主要工作:

（一）落實(shí)酒店經(jīng)營承包方案,完善激勵分配制度,調(diào)動員工的積極性。今年,餐飲部定額上交酒店的任務(wù)為380萬元,比去年的320萬元,上升60萬元,上升率為19％。為了較好地完成任務(wù),餐飲部領(lǐng)導(dǎo)制定了內(nèi)部經(jīng)營方案和效益工資分配方案,按照部門、崗位、技術(shù)、技能、勞動強(qiáng)度等方面的不同,把經(jīng)濟(jì)指標(biāo)分解到各個分部門,核定了各分部門的營業(yè)額、出品額、費(fèi)用額、毛利率,逐月核算,超額提成,節(jié)能加獎,充分體現(xiàn)了任務(wù)與效益工資掛鉤的原則,使他們發(fā)揮各自的優(yōu)勢,能想方設(shè)法,搞好經(jīng)營,調(diào)動了員工的積極主動性。今年人均月收入＿＿＿＿元,比去年同期的＿＿＿＿元,增加了＿＿＿元,增長率為＿＿％。（二）抓好規(guī)范管理。強(qiáng)化協(xié)調(diào)關(guān)系,提高綜合接待能力。

1．健全管理機(jī)構(gòu),由餐飲部領(lǐng)導(dǎo)、分部門經(jīng)理組成的質(zhì)量管理小組,全年充分發(fā)揮了作用,小組既分工,又協(xié)作,由上而下,層層落實(shí)管理制度,一級對一級負(fù)責(zé),實(shí)行對管理效益有獎有罰,提高了領(lǐng)導(dǎo)的整體素質(zhì),使管理工作較順利進(jìn)行。

2．完善餐飲部的會議制度。會議包括年終總結(jié)會、季度總結(jié)會、每月經(jīng)營分析會、每周例會、每日檢討會、班前班后會、財務(wù)監(jiān)督稽查會、衛(wèi)生安全檢查匯報會等,由于制度的完善,會議質(zhì)量提高了,上級指令得到及時落實(shí)執(zhí)行。

3．建立出品估清供應(yīng)監(jiān)督制度。為了最大限度降底估清品種,協(xié)調(diào)各分部門做好出品供應(yīng)工作,每天早、午、晚市檢查出品供應(yīng)估清情況,對當(dāng)市估清的品種設(shè)專薄記錄,同時到有關(guān)分部門核實(shí)查證,并要求管理人員簽名,以分清責(zé)任。制度建立后,原耒每市估清五、六個菜式的現(xiàn)象已成為歷史,現(xiàn)在出品供應(yīng)情況已處于正常化。

4．加強(qiáng)協(xié)調(diào)關(guān)系。酒店分工細(xì),環(huán)節(jié)多,一項(xiàng)工作的完成,有賴于各部門之間的協(xié)調(diào)合作,每周例會上反復(fù)強(qiáng)調(diào),出現(xiàn)問題,部門之間不得相互責(zé)怪、推搪,要敢于承認(rèn)錯誤,多發(fā)現(xiàn)對方的優(yōu)點(diǎn),搞好協(xié)調(diào),今年大大減少了過去存在的一些脫節(jié)不協(xié)調(diào)的現(xiàn)象。

5．提高綜合接待能力。今年,全面抓好服務(wù)規(guī)范,出品質(zhì)量,使接待能力大大提高。在做好各類社團(tuán)宴會、酒會、喜宴、自助餐、會議餐接待的同時,還做好高級領(lǐng)導(dǎo)和各大公司、酒店的各類型宴會的接待,如接待了多個外國國家總統(tǒng)、元首、總理和使團(tuán),國內(nèi)的中央部委級領(lǐng)導(dǎo)、省長、司令員、軍長、市長等等領(lǐng)導(dǎo);3月18日晚市接待單位宴客、婚筵等訂餐共165席,創(chuàng)開業(yè)以耒日訂餐總席數(shù)的最高記錄;9月29日晚,接待婚筵共75席,創(chuàng)歷史純婚筵總席數(shù)的最高記錄。由于環(huán)境優(yōu)美、價格合理、味道可口、服務(wù)一流,使賓客高興而耒,滿意而歸。（三）開拓經(jīng)營,發(fā)展增收渠道,擴(kuò)大營業(yè)收入。

今年在餐飲業(yè)不景氣,生意難做的情況下,餐飲部領(lǐng)導(dǎo)經(jīng)常進(jìn)行市場調(diào)查,做經(jīng)營分析,不斷探索,大膽償試,英明決策,走自己的經(jīng)營路子。第一,全年開設(shè)經(jīng)營項(xiàng)目六個:自助中餐、自助火鍋、海鮮任你嚓、友誼夜總會、千年老龜火鍋城、餐飲連鎖店（籌備中）。

第二,開展聯(lián)營活動,餐飲部與客房部、桑拿中心、茶藝館相互配合,共同促進(jìn)經(jīng)營;如賓客憑住宿卡消費(fèi)可享受八五折優(yōu)惠,桑拿中心送餐業(yè)務(wù),向茶藝館提供香茶美點(diǎn)。

第三,全年開展促銷活動八次,讓利酬賓加州鱸每條一元,貴賓房免最低消費(fèi),特惠菜式益食家,每款15元。優(yōu)質(zhì)服務(wù)月活動、文明禮貌月活動、推銷有獎活動等。

第四,營業(yè)部與出品部,根據(jù)市場消費(fèi)需要,每月定期推出新菜、點(diǎn)18款。全年推出千年老龜湯等新菜共200多款,擴(kuò)大營業(yè)收入100多萬元,酒店通過一系列經(jīng)營活動,提高了知名度,取得了良好的經(jīng)濟(jì)效益和社會效益。（四）全員公關(guān),爭取更多的回頭客。

餐飲部領(lǐng)導(dǎo)把公關(guān)作為一項(xiàng)重要工作耒抓,大小會議上,經(jīng)常灌輸公關(guān)意識和知識。營業(yè)部人員在旺場時充實(shí)到樓面與顧客溝通、點(diǎn)菜,以不同的形式征求他們的寶貴意見。逢節(jié)假日,向關(guān)系戶電話問候,贈送如中秋月餅、奉送掛歷、寄賀年卡等。通過大家的努力,今年餐飲部整體公關(guān)水平提高了,回頭客比往年有所增加。

（五）增強(qiáng)員工效益意識,加強(qiáng)成本控制,節(jié)約費(fèi)用開支。

餐飲部領(lǐng)導(dǎo)經(jīng)常強(qiáng)調(diào)成本控制、節(jié)約費(fèi)用的重要性,增強(qiáng)了員工的效益意識,并要求員工付之行動。同時完善有關(guān)制度,明確責(zé)任,依*制度去加強(qiáng)控制

。全年完善了《費(fèi)用開支規(guī)定》、《原材料收、付、存制度》、《堵塞漏洞制度》、《原材料合理使用制度》、《辦公用品領(lǐng)用制度》、《物品申購制度》、《財務(wù)審核稽查制度》、《收款員管理制度》等。今年全體員工已養(yǎng)成良好的節(jié)約習(xí)慣,合理開閉水掣、油掣、氣掣、電掣,發(fā)現(xiàn)浪費(fèi)現(xiàn)象,及時制止。另外,餐飲部領(lǐng)導(dǎo)、供應(yīng)部經(jīng)理定期進(jìn)行市場調(diào)查,掌握市場價格動態(tài),及時調(diào)整原材料的進(jìn)貨價。十月份推出的千年老龜湯,原耒是整套半成品進(jìn)貨,為降低成本,后耒改為自己進(jìn)龜,自己烹制,近二個月耒,節(jié)省成本三萬多元。

（六）做好政治思想工作,促進(jìn)經(jīng)濟(jì)效益的提高。

餐飲部充分發(fā)揮黨組織和工會組織的作用,關(guān)心員工,激發(fā)情感,增強(qiáng)凝聚力。

1．組織員工參加97年羊城優(yōu)秀廚師、優(yōu)秀服務(wù)員技術(shù)大賽,參加酒店田徑運(yùn)動會、書法比賽、技能比賽、象棋比賽、乒乓球賽等。參加酒店扶貧濟(jì)困捐助活動,學(xué)習(xí)"三字經(jīng)"活動,學(xué)英語50句活動。在各項(xiàng)比賽活動中,都取得較好的成績,其中在酒店的田徑運(yùn)動會,就摘取六枚金牌、三枚銀牌。

2．全年本部門舉行文明禮貌月技能知識搶答比賽、舞會、卡拉OK等文娛活動9次,春游1次,外出參觀學(xué)習(xí)13次,各類型座談會5次,婦女會2次,家訪6次,探望病員20次。

通過各種活動,使員工形成了一個熱愛酒店,團(tuán)結(jié)奮發(fā)的強(qiáng)大集體,員工思想品德好,全年拾金不昧事跡有8次,員工隊(duì)伍穩(wěn)定,流動量小,今年月均人員流動量約5人。

（七）完善勞動用工制度和培訓(xùn)制度,提高員工素質(zhì)。

1．嚴(yán)格勞動用工制度,餐飲部招聘新員工,符合條件的,擇優(yōu)錄取,不符合條件的,一律拒收,不講情面,保證招工的質(zhì)量。同時,上級領(lǐng)導(dǎo)深入員工之間,挖掘人才,不斷充實(shí)隊(duì)伍,通過反復(fù)考察,全年提拔部長6人,領(lǐng)班8人。對違反酒店規(guī)定的員工,以教育為主,對屢教不改者,則進(jìn)行處罰解聘,全年共處罰員工11人。由于勞動用工的嚴(yán)格性,員工素質(zhì)較高,辦事效率大大提高。

2．完善培訓(xùn)制度。為了使培訓(xùn)收到預(yù)期的效果,餐飲部領(lǐng)導(dǎo)首先明確了培訓(xùn)要具有"目的性"、"實(shí)用性"、"時間性"的指導(dǎo)思想。其次,成立了培訓(xùn)小組,再三是制定了培訓(xùn)方案,采取理論與實(shí)際相結(jié)合,以老帶新的方式,分期分批進(jìn)行培訓(xùn)。例如,每月一次管理培訓(xùn)、安全衛(wèi)生培訓(xùn);每周二次促銷培訓(xùn)、服務(wù)知識、服務(wù)技能培訓(xùn)等。再四,定期進(jìn)行考核,全年開展"推銷手冊"、"服務(wù)知識、技能"、"咨客服務(wù)規(guī)范"、"酒店管理知識"、"出品質(zhì)量"、"促銷業(yè)務(wù)知識"、"英語50句"、"禮貌用語"、"安全衛(wèi)生知識"等培訓(xùn)達(dá)200多次。（八）重視食品衛(wèi)生,抓好安全防火。

1．重視食品衛(wèi)生,健全各項(xiàng)食品衛(wèi)生崗位責(zé)任制,成立衛(wèi)生檢查組,明確各分部門衛(wèi)生責(zé)任人,制定了日檢查、周評比、月總結(jié)的制度,開展了流動紅旗竟賽活動,對衛(wèi)生搞得好的分部門給予獎勵,衛(wèi)生差的分部門相應(yīng)扣罰。由于全體員工的努力,全年未發(fā)現(xiàn)因食品變質(zhì)而引起的中毒事故,順利通過省市旅游局的星級酒店年審和國檢。

2．抓好安全防火工作,成立安全防火領(lǐng)導(dǎo)小組,落實(shí)各分部門安全防火責(zé)任人,認(rèn)真貫徹安全第一,預(yù)防為主的方針,制定安全防火制度,完善安全防火措施,各樓層配備防毒面具,組織員工觀看防火錄像,并進(jìn)行防火器材實(shí)操培訓(xùn)。出品部定期清洗油煙管道,做好各項(xiàng)設(shè)備的保養(yǎng)工作。地喱部定期檢查煤氣爐具的完好性,通過有效的措施,確保了餐飲部各項(xiàng)工作的正常開展和財產(chǎn)的安全,今年以耒未發(fā)生任何的失火事故。

（九）按照星級標(biāo)準(zhǔn),完善硬件配套設(shè)施,美化了環(huán)境,穩(wěn)定了客源,提高了經(jīng)營氣氛。

全年增加設(shè)施總投資300多萬元,主要是:二樓東廳的改造,二樓南、北廳的裝修,五樓走廊、洗手間的裝修,友誼夜總會的開辦、千年老龜火鍋城的設(shè)備購置等,由于服務(wù)設(shè)施的完美配套,吸引了不少的回頭客。三、存在的問題:1．出品質(zhì)量有時不夠穩(wěn)定,上菜較慢。2．廳面的服務(wù)質(zhì)量還不夠高。

3．防盜工作還做得比較差,出現(xiàn)失竊的現(xiàn)象。四、明年的設(shè)想:

1．提高出品的質(zhì)量,創(chuàng)出十款招牌菜式。2．抓好友誼夜總會、千年老龜火鍋城的經(jīng)營。3．加強(qiáng)規(guī)范管理,提高企業(yè)整體管理水平和服務(wù)質(zhì)量。4．開設(shè)餐飲連鎖分店.

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